Introduction

Welcome to WhatsTravel, a service provided by PT Laju Maju Sukses ("we," "us," or "our"). This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, specifically through our WhatsApp-based chatbot for booking accommodations.

We comply with Meta's Privacy Policy and all applicable data protection laws to ensure your information is handled responsibly and securely.

What Data We Collect

  • Contact Information: Such as your phone number and name.
  • Booking Information: Details about the bookings you make, including hotel names, room preferences, check-in/check-out dates, and payment information.
  • Message Data: Conversations with our chatbot, including queries, requests, and booking confirmations.

How We Process Data

We use the data collected for the following purposes:

  • Booking Management: To process your bookings and confirm reservations.
  • Customer Support: To assist with inquiries and bookings.
  • Improving Services: To enhance the chatbot experience.

Purpose of Data Processing

We process data primarily to facilitate bookings, communicate updates, and improve the user experience. We will only use your data for these purposes and will not process it otherwise without your consent.

Data Retention and Deletion

We retain personal data as long as needed for its intended purpose. You may request deletion of your data by contacting us, and we will comply with applicable laws.

User Rights

  • Access: Request information about the data we hold about you.
  • Correction: Request corrections to inaccurate information.
  • Deletion: Request deletion of your data.

To exercise these rights, please contact us using the information below.

Compliance with Meta’s Terms

Our privacy policy complies with Meta’s terms, and we use WhatsApp Cloud API in accordance with those terms and applicable laws.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Please review it periodically for any updates. You will be notified of significant changes through our platform or via email.

Contact Information

If you have any questions or concerns, please contact us at:

WhatsTravel Support
Email: privacy@whatstravel.com
Website: https://whatstravel.com